Refund Policy

As charitable donations are generally final, refunds are considered on a case-by-case basis at the discretion of Great Heart Charity Association.

A refund may be considered in cases of unauthorised card use or where an error was made during an online donation. If your card has been lost, stolen or used fraudulently, please contact your card provider immediately.

If you have made a donation in error, please contact us within one (1) working day of the transaction so that we can review your request before completing the relevant bank reconciliation.

To request a refund or cancellation, please contact us at +603-5131 6107.

Alternatively, you may email [email protected] with your:

• Full name
• Contact number
• Payment or donation slip
• Brief reason for the refund or cancellation request

Please note that requests received more than one (1) working day after the donation may not be processed.

Approved refunds or cancellations may take approximately:

• 1–2 weeks for online transactions
• 1–2 months for credit card transactions

Processing time may vary depending on the payment provider or financial institution.