Terms of Use

Great Heart Charity Association is committed to protecting the privacy, dignity and safety of the individuals, families and communities we serve. We handle personal information, photographs and stories with care and respect, especially where children and vulnerable individuals are involved.

Content from our website, including photos and stories of beneficiaries, may not be copied, reproduced or used for personal or commercial purposes without prior written permission from Great Heart.

Our website may use cookies and analytics tools to better understand how visitors use our website and to improve their experience. Information collected may include general browsing activity, device information and website usage patterns.

Where possible, this information is collected anonymously and is not intended to personally identify individual visitors.

You may manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Great Heart takes reasonable measures to protect the personal and financial information you provide to us.

Where sensitive information is collected through online forms, donations or registrations, appropriate security measures are used to help protect your information from unauthorised access, loss or misuse.

While we take reasonable precautions, no method of online transmission or storage can be guaranteed to be completely secure.

Our website may contain links to third-party websites, organisations or services for your convenience.

Great Heart is not responsible for the content, privacy practices or security of external websites. A link from our website does not necessarily represent an endorsement of the organisation, product or service.

We encourage visitors to review the privacy policies of any external website before providing personal information.

Unless otherwise stated, the photographs, videos, text, graphics and other materials published on the Great Heart website belong to Great Heart Charity Association or are used with appropriate permission.

Content may not be copied, modified, reproduced, redistributed or used for commercial purposes without prior written consent.

If you wish to use any Great Heart materials for media, educational, partnership or other purposes, please contact us for permission.

The dignity, privacy and safety of our beneficiaries are important to us.

When sharing photos, videos or stories relating to individuals we support, Great Heart takes reasonable steps to protect personal information and avoid disclosing unnecessary identifying details.

Extra care is taken when content involves children, elderly individuals or vulnerable beneficiaries.

We appreciate supporters, volunteers and partners sharing their experiences with Great Heart. However, we ask everyone to respect the privacy and dignity of beneficiaries when posting photos, videos or information online.

Please avoid sharing:

• Full names or personal identification details of beneficiaries
• Home addresses or precise locations
• Personal medical, financial or family information
• Images that may compromise a person's dignity, privacy or safety
• Information about children without appropriate permission

When in doubt, please check with the Great Heart team before publishing beneficiary-related content.

Personal information provided to Great Heart may be used to process donations, volunteer registrations, programme enquiries, event participation, communications or other services requested by you.

We will take reasonable steps to keep your information confidential and will not disclose it to unrelated third parties except where necessary to provide a requested service, comply with legal requirements or where you have provided consent.

We are committed to handling every interaction with transparency, accountability and respect.

Our privacy and website practices may be reviewed and updated from time to time to reflect changes in our programmes, technology or applicable requirements.

For questions regarding privacy, website content or the use of Great Heart materials, please contact us.